Shipping Policy

COMPANY INFORMATION

LIVVELA Store Operator

COMPANY NAME

Hainan Fuye Trading Co., Ltd.

UNIFIED SOCIAL CREDIT CODE

91460000MAE9PDL57L

REGISTERED ADDRESS

No. 55, Haonan Team, Maniao Neighborhood Committee, Bohou Town, Lingao County, Hainan Province, China

STORE DOMAIN

livvela.com

SHIPPING SUPPORT

service@livvela.com

LIVVELA LOGISTICS & FULFILLMENT

Shipping & Delivery.

Clear, reliable shipping details for our Fragrance Sprays, Body Deodorants, and Body Care collections.

Effective Date: January 10, 2025
Contact Shipping Support →
01PROCESSING TIME1–3 business days
02STANDARD TRANSIT7–20 business days
01 · PROCESSING

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed (Monday through Friday, excluding public holidays).

During this period, we verify information, check product availability, and securely pack your order.

02 · AVAILABILITY & METHODS

Availability & Costs

We ship to destinations supported by our delivery partners. Availability depends on location, package dimensions, and local regulations.

Shipping methods and precise costs are transparently displayed at checkout before payment.

03 · DELIVERY TIME

Estimated Delivery Time

After dispatch, standard shipping generally takes 7–20 business days. This is separate from the processing period.

Timelines are estimates and may vary due to customs clearance, carrier workloads, or holidays.

04 · TRACKING

Confirmation & Tracking

Once dispatched, you will receive an email confirmation containing your individual tracking number.

Please allow a short window for the carrier system to refresh with initial transit updates.

05 · ADDRESS & PACKAGES

Address & Multiple Shipments

Please ensure your delivery address is accurate. Incorrect entries may cause delays or returns.

Items in the same order may occasionally ship in multiple packages due to warehouse routing.

06 · CUSTOMS & TAXES

Customs & Import Duties

International orders may encounter local customs inspections, duties, taxes, or handling fees.

These charges are the recipient's responsibility unless otherwise stated during checkout.

07 · DELAYS & EXCEPTIONS

Delayed Shipments

While we work closely with trusted carriers, occasional delays can happen due to severe weather or transit bottlenecks.

Reach out if your tracking has remained static for an extended time.

08 · EXCEPTIONS & ISSUES

Lost, Delivered or Damaged

If tracking shows "delivered" but you cannot find the package, check with household members or building management first.

If items arrive damaged, contact us immediately with clear photos of the product and packaging.