01 · PROCESSING
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed (Monday through Friday, excluding public holidays).
During this period, we verify information, check product availability, and securely pack your order.
02 · AVAILABILITY & METHODS
Availability & Costs
We ship to destinations supported by our delivery partners. Availability depends on location, package dimensions, and local regulations.
Shipping methods and precise costs are transparently displayed at checkout before payment.
03 · DELIVERY TIME
Estimated Delivery Time
After dispatch, standard shipping generally takes 7–20 business days. This is separate from the processing period.
Timelines are estimates and may vary due to customs clearance, carrier workloads, or holidays.
04 · TRACKING
Confirmation & Tracking
Once dispatched, you will receive an email confirmation containing your individual tracking number.
Please allow a short window for the carrier system to refresh with initial transit updates.
05 · ADDRESS & PACKAGES
Address & Multiple Shipments
Please ensure your delivery address is accurate. Incorrect entries may cause delays or returns.
Items in the same order may occasionally ship in multiple packages due to warehouse routing.
06 · CUSTOMS & TAXES
Customs & Import Duties
International orders may encounter local customs inspections, duties, taxes, or handling fees.
These charges are the recipient's responsibility unless otherwise stated during checkout.
07 · DELAYS & EXCEPTIONS
Delayed Shipments
While we work closely with trusted carriers, occasional delays can happen due to severe weather or transit bottlenecks.
Reach out if your tracking has remained static for an extended time.
08 · EXCEPTIONS & ISSUES
Lost, Delivered or Damaged
If tracking shows "delivered" but you cannot find the package, check with household members or building management first.
If items arrive damaged, contact us immediately with clear photos of the product and packaging.