FAQ

CORPORATE COMPLIANCE

Company Information

COMPANY NAME

Hainan Fuye Trading Co., Ltd.

UNIFIED SOCIAL CREDIT CODE

91460000MAE9PDL57L

REGISTERED ADDRESS

No. 55, Haonan Team, Maniao Neighborhood Committee, Bohou Town, Lingao County, Hainan Province, China

STORE DOMAIN

livvela.com

CUSTOMER SERVICE

service@livvela.com

LIVVELA HELP CENTER

How can we help your self-care journey?

Quick answers about orders, delivery, returns, and our fragrance sprays, body deodorants, and body care collections.

Contact Customer Care →
EMAIL SUPPORT service@livvela.com
SUPPORT SCOPE Orders, shipping, returns & beauty
COMPREHENSIVE SUPPORT

Everything you need,
all in one place.

Choose a topic below to read our detailed guides. If you still need assistance, our support team is ready to help you within 1–2 business days.

01

Orders & Payment

Was my order successful?

You will receive an order confirmation email immediately after successful checkout. Please check your spam or junk folder if you do not see it in your inbox.

Can I change or cancel my order?

Please contact us as soon as possible. Modifications or cancellations may not be possible once the order has entered fulfillment or dispatch.

Which payment methods are accepted?

All available and secure payment methods are displayed directly at checkout.

02

Shipping & Delivery

When will my order ship?

Most orders are processed and prepared for shipment within 1–3 business days.

How do I track my shipment?

We will email your tracking details and carrier information as soon as your order has been dispatched.

Will I have to pay import customs fees?

Local customs duties or import fees may apply depending on your destination country's regulations.

03

Returns & Refunds

Can I return an item?

Eligible unused items in their original packaging may be returned within 30 days of delivery. Please contact us first for instructions.

What if my package arrives damaged?

Email us your order number along with clear photos of the damaged items and the external packaging for prompt assistance.

When will I receive my refund?

Approved refunds are processed back to your original payment method following inspection of the returned items.

04

Product & Safety Guides

How do I choose the right fragrance or body care?

Check the scent notes, ingredients, and usage instructions provided on each product page to find your ideal match.

How should products be stored?

Keep your fragrance sprays and body care items in a cool, dry place away from direct sunlight to preserve their quality.

Are there any safety precautions?

Always review ingredient lists for potential personal sensitivities and perform a patch test before regular use.

PRODUCT DIRECTORY

Explore our collections

We specialize in thoughtfully curated fragrance sprays, body deodorants, and daily body care essentials.

Fragrance Sprays

Captivating scents and delicate mists crafted to evoke emotions and leave a lasting, pleasant impression.

Body Deodorants

Refreshing, reliable protection designed to keep you feeling clean and confident throughout the day.

Body Care Essentials

Nourishing formulas and soothing textures tailored to pamper and support your daily skin health.

Sensory & Lifestyle

Ambient elements to create a peaceful, luxurious self-care sanctuary in your everyday space.

NEED MORE HELP?

We’re here for you.

Always include your order number and checkout email when reaching out to our support team.

service@livvela.com →